RMA Service
If you think your faytech product has a defect please always contact us directly. Our trained after sales service specialists can help you the best. Please check first the manual and our frequently asked questions(FAQ) before contacting us, it is likely that you will find an answer to your question in one of these locations.

If there is a defect you can request an RMA number (Return Merchandise Authorization) at support@faytech.de or via fax at +86-755-89580613(Chinese fax-number). In your e-mail/fax please include a copy of your invoice and describe the problems you are having. In reply, you will receive an e-mail or fax with your RMA number and additional information.

Accessories like cables, adaptors or power supplies which are damaged can be sent to you before we receive the damaged goods. For defective products received by us, we will try to check and solve the problem within 3 days after receipt.

Make sure that shipping has been paid before sending goods back to us. We do not accept postage due packages at our service centers. Anything received with postage due will be returned to you without any testing or resolution. Within the first 30days after you buy a new faytech product, we will refund your shipping cost for returned products. For the rest of the warranty period, we will pay the shipping cost for any repaired or replaced items that we ship back to you.

For end users we now offer support at the following countries:

Germany:
Support-Number: +49 211 9954 8956
E-Mail: support@faytech.de
Faytech Display Support
Industriegebiet Kolkmannskamp 10 (Medienpark)
44879 Bochum

China:
Support Number:+86 755 89580612

E-mail: contact@faytech.cn
Fax: +86 755 89580613
faytech ltd. support
Fl.5, Bldg. D, Second Phase, Hongmen Tech. Zone, Shangxue Duan, Jihua Rd., Longgang, Shenzhen.

America:
Support Number: +1 720 251 4158

E-mail: support@faytech.de

Fax: +1 720 251 4158
Faytech display support
13882 E. Grand Ave, Aurora, CO 80015, USA

Customers from other countries please feel free to contact our customer service specialists at support@faytech.de We will determine how to handle your problems in the easiest fashion.