All the best wishes and Christmas greetings from faytech!
2019 has been a year to remember for faytech, with tremendous growth, release of exciting new products, expansion of the production capabilities and technical improvements. But also with one of the largest delivery delays in our history. For that we want to wholeheartedly apologize to all our partners. We know that with this situation we caused a lot of problems at the side of our partners and customers this year. The main two problems were home-made. The biggest issue was the implementation of Microsoft Navision in China. After "going live" in March 2019 we are just now slowly going back to normal operation. Besides this, we were a victim of our growth and had more order placed on some of our suppliers than they were able to produce this year.
We learned our lessons and are confident that next year we will be back on track with the deliveries, and to being a stronger partner than ever, due to our steady growth, innovation-power and improvements.
So, especially this year we wish to thank each and everyone of you, customers and partners for the trust and support provided throughout the year. The growth of our company would never have been accomplished without you, so for that we are truly grateful. We hope that this year was also successful and prosperous for your organization. We are looking forward to growing our partnership together in 2020. All of us at faytech wish you a Merry Christmas and a Happy New Year!
We invite you to check out the newest factory tour to end the year with faytech! It is filmed by Nicolas (aka Charbax) and guided by our managing founder through the factory of faytech in Shenzhen.
Recap of 2019
2019 was a year of achievements, progress and many reached milestones for faytech, below is a short list of what we achieved this year.
1. General Updates
• Expanded the technical team within faytech - More info
• B2B webshop updates and new European RMA portal - More info
• Summarization of faytech's Display Quality - More info
• faytech's Open Frame Touch Monitor Comparison - More info
2. New Products and Improvements
• The introduction of the EASY Shopper® shopping cart! - More info
• The next generation i5-Core Touch PC series release - More info
• 'PUREBOND' Optical Bonding introduction - More info
• Partnership with Kastus® (24/7 Germ-free Protection Coating) - More info
• New 10.1" Embedded Touch Kiosk - More info
• The Kiosk Touch Monitors Re-introduced - More info
There are still many milestones left unmentioned in this short summary, so do not hesitate to check out our news section on the website.
We are already looking forward to providing new and exciting innovations in 2020! First stop for us will be the NRF (12 - 14 January) in New York, so put us on your calendar and visit Booth #363 to see the EASY Shopper® and other great retail solutions!
Join one of the fastest growing touch device manufacturers in the world and let us discuss how we can have a successful year together in 2020!
Holiday notice - German office, faytech AG
Due to the Christmas holidays, the German office will be closed from December 23rd until January 1st. On January 2nd we will be back, and ready to provide you with great products and service in 2020!
We apologize for any inconveniences causes this way. During the holiday, the offices in Asia will still be there to support you. Should you require any assistance, do not hesitate to contact them.