If you think your faytech product has a defect please always contact us directly. Our trained after sales service specialists can help you to resolve your problems regarding the device. Please check the manual and our frequently asked questions before contacting us – you will usually find an answer to your question.
The RMA-cases for customers located in Europe be directly handled on the European RMA portal which is part of the faytech B2B Webshop. A complete guide on how to submit your RMA-cases can be found in the Return Order Instructions.
For Outside of Europe:
Please attach your invoice and a detailed description of the issues you are facing with your device to your contact E-mail. In reply, you will receive an e-mail with your RMA number and additional information. For defective accessories that were content of the original delivery, we usually send you a replacement before receiving the damaged goods. In case of a defective product, we try to check and solve the problem within 3 working days after receipt. Make sure that shipping has been paid before sending the goods back to us. We do not accept postage due packages at our service centers. Anything shipped with postage due will be rejected. Within the first 30 days after the purchase of a new faytech product, we will refund the shipping costs for returned defective products. For the rest of the warranty period, we will only cover shipping costs for repaired or replaced items that we ship back to you (one way).
For support outside of Europe or China, we work with local representatives / local service partners together who may work on our behalf in our name. For more information, feel free to contact us under the following contact details or fill-out the contact form.