RMA (Return-Merchandise-Authorization)

Should you have a question or issue with your device, please ensure to check the manual and frequently asked questions (FAQs) on our website first – you will usually find an answer there. If there is still no solution to your problem, please contact us directly, our trained after sales service specialists can help you to resolve your problems regarding the device. Also, for further information on our warranty, please visit the page Limited Warranty Statement.

For Europe:

The RMA-cases for customers located in Europe will be directly handled on the European RMA portal. Should there be any questions or issues, contact us at: +49 761 4514-0 or support@pyramid.de

For Outside of Europe:

Please attach your invoice and a detailed description of the issues you are facing with your device to your contact E-mail. In reply, you will receive an e-mail with your RMA number and additional information. For defective accessories that were content of the original delivery, we usually send you a replacement before receiving the damaged goods. Make sure that shipping has been paid before sending the goods back to us. We do not accept postage due packages at our service centers. Anything shipped with postage due will be rejected. Within the first 30 days after the purchase of a new faytech product, we will refund the shipping costs for returned defective products. For the rest of the warranty period, we will only cover shipping costs for repaired or replaced items that we ship back to you (one way).

For support outside of Europe or China, we work with local representatives / local service partners together who may work on our behalf in our name. For more information, feel free to contact us under the following contact details or fill-out the contact form.

Europe (faytech products)

Support number: +49 761 4514-0
E-Mail: support@pyramid.de

Pyramid Computer GmbH
Bischhäuser Aue 10
37213 Witzenhausen

Return Address for faytech products!
European RMA Portal

China (and Global)

Support Number: +86 755 89580612
Sales hotline: +86 755 8450 1784
E-Mail: support@faytech.com

faytech Tech. Co., Ltd.
Fl. 2, Bldg. 8, Winlead Intelligent Park,
Shenzhen, China

North America

Support Number: +1 646 843 0877
E-Mail: support@faytech.us

faytech North America
237-239 West 29th Street, Ground Floor
New York, NY 10001
United States


Support Number: +91 11 49707436
E-Mail: support@faytech.co.in

faytech Private Limited
3/16 Shanti Niketan
New Delhi 110021


Tel: +81 366 722 920
E-Mail: support@faytech.jp

faytech Inc.
6th floor CI building 1-7-11
Higashinihonbashi, Chuoku,
Tokyo, Japan


Tel: +82-10-8589-7231
E-Mail: clive.oh@faytech.kr

Deutsche faytech Korea Co. Ltd.
7F, Startup Campus 1 dong, Pangyo-ro 289 beon-gil 20,
Bundang-gu, Seongnam-si, Gyeonggi-do, 13488,
Republic of Korea