RMA (Return-Merchandise-Authorization)

フェイテック製品に欠陥があると思われる場合は、必ず直接お問い合わせください。 トレーニングを受けたアフターサービススペシャリストが、デバイスに関する問題の解決をお手伝いします。 お問い合わせの前に、マニュアルとよくある質問を確認してください。通常、質問に対する回答が見つかります。

For Europe:

The RMA-cases for customers located in Europe be directly handled on the European RMA portal which is part of the faytech B2B Webshop. A complete guide on how to submit your RMA-cases can be found in the Return Order Instructions.

For Outside of Europe:

Please attach your invoice and a detailed description of the issues you are facing with your device to your contact E-mail. In reply, you will receive an e-mail with your RMA number and additional information. For defective accessories that were content of the original delivery, we usually send you a replacement before receiving the damaged goods. In case of a defective product, we try to check and solve the problem within 3 working days after receipt. Make sure that shipping has been paid before sending the goods back to us. We do not accept postage due packages at our service centers. Anything shipped with postage due will be rejected. Within the first 30 days after the purchase of a new faytech product, we will refund the shipping costs for returned defective products. For the rest of the warranty period, we will only cover shipping costs for repaired or replaced items that we ship back to you (one way).

ヨーロッパまたは中国以外でのサポートについては、現地の代表者/現地のサービスパートナーと協力して、当社の名前で代理を務めることがあります。 詳細については、以下の連絡先までお気軽にお問い合わせいただくか、お問い合わせフォームにご記入ください。

ヨーロッパ本部

Support number: +49 5542 30374 30
E-Mail: support@faytech.de

faytech AG
Bischhäuser Aue 10
37213 Witzenhausen
Germany

European RMA portal (webshop)

アジア本部

Support Number: +86 755 89580612
E-Mail: support@faytech.com

faytech Tech. Co., Ltd.
Fl. 3, Bldg. D, Hongmen Tech. Zone
Jihua Rd., Bantian, Shenzhen
China 518129

北米本部

Support Number: +1 646 843 0877
E-Mail: support@faytech.us

faytech North America
237-239 West 29th Street, Ground Floor
New York, NY 10001
United States

インド事務所

Support Number: +91 11 49707436
E-Mail: support@faytech.co.in

faytech Private Limited
3/16 Shanti Niketan
New Delhi 110021
インド事務所

日本事務所

Tel: +81 366 722 920
E-Mail: support@faytech.jp

faytech Inc.
6th floor CI building 1-7-11
Higashinihonbashi, Chuoku,
Tokyo, Japan

South-Korea

Tel: +82-10-8589-7231
E-Mail: clive.oh@faytech.kr

Deutsche faytech Korea
7F, Startup Campus 1 dong, Pangyo-ro 289 beon-gil 20,
Bundang-gu, Seongnam-si, Gyeonggi-do, 13488,
Republic of Korea