We offer our clients the best after sales services. Should you have any open questions please check first our actual manuals and driver pages. Besides, please do not hesitate to contact us via e-mail or phone.
If you are sure that you have a defect please open a RMA service case online. The Reseller Center is a service for our resellers where you find high resolution pictures of our products and flyers, along with print versions of manuals and other materials to support your marketing efforts.
For end-user support in USA, Germany and China, please check the contacts below. Customers from other countries please feel free to contact our customer service specialists at firstname.lastname@example.org We will determine how to handle your problems in the easiest fashion.
Frequently Asked Questions
Q: What should I do if my monitor is defective or I have some other problems?
A: Please read the manual first before you use the display. If you have a problem, please check the manual and the FAQ section on our website.
If the problem can not be solved with the help of the manual or the FAQs, please contact us directly. We have qualified, direct support. You can contact us via E-Mail email@example.com or via phone.
If you have a defect and you live in Germany or China, please send the product directly to our warehouse in Germany or China respectively. We will check and repair or exchange your defective product promptly. If you are living in another country please contact your local sales agent or our Chinese headquarters. Although we offer direct manufacturer support only in Germany and China today, other countries will follow soon. You can find more handling information in the manual or on our internet site, under support/RMA-process.
Q: My graphic card does not support the resolution I want to use.
A: Frequently, users want to use the 800x480 resolution on the 7" displays. This is not a standard resolution. For this reason, many graphic cards do not support the resolution by default. With e.g. the program power strip from EnTech, you can learn your graphic card this special resolution. You can download the power strip timing parameter for the 800x480 resolution from our internet site. Yet, please keep in mind that there are several graphic cards specially manufactured for the embedded computer field, which are not able to support the 800x480 resolution. In this case, you should use the 800x600 resolution.
Q: Everything on my screen is mirror inverted or upside down, what should I do?
A: Within the 7" to 12.1" OSD-menu, you can change the picture to mirror inverted or upside down. This function is necessary, when the monitor is mounted over head or you use a rear view camera. The settings can be made within the OSD-menu when you have a video source connected and you open the OSD-menu (display is in Video1 or Video2 mode).
Q: How can I mount the display on the wall?
A: The 15" to 22" touch monitors have a VESA-100 holder on the backside. The 7" to 12" touch monitors can be fixed on the wall through the connection track on the backside or through the in delivery included pedestal.
Q: How do I connect the touch display to the appropriate power supply?
A: All displays have an external power supply. That means, that they are supplied by 12V DC. That is why you have two options to use the 12V DC power supply or the 230V general grid through the power supply included in delivery.
Q: How can I start up the touch display?
A: The main usage of the touch display is together with a PC. That means, that you should connect the display via VGA for the picture and via USB for the touch functionality. Furthermore, all monitors have loudspeakers which you can connect through a 3.5mm stereo jack.
The 7" to 12.1'' touch display series has besides the VGA-connector two video cinch inputs each. To them, you can connect your camera, DVD-player, gaming console or handy with appropriate video/tv-out.
Q: The touch function is not working properly, what can I do?
A: If you have problems with the touch, please check if the driver and all cables are installed properly. Otherwise, the most common fault is generated by the protective foil on the touch display. Please take off the protection foil for best use of the display.
Q: Can I calibrate the touch function accurately?
A: The touch panel is justified during the manufacturing process. Yet any time, you can make a new justification within the touch software under the "calibration" item.
Q: Does the touch functionality affect the picture quality?
A: No, the touch panel is transparent and non-reflecting. So you do not notice the additional "plate".
Q: Can I use more than one touch monitor on a single PC?
A: Yes, that is possible. Through the software function "Multi Monitor" you can use more touch monitors at the same time. Also, you can decide, on which monitor the cursor is moved when you touch one of the touch monitors.
Q: How can I use the touch functionality?
A: The touch function is supported through the USB-connector. Just install the enclosed software (drivers for all popular operating systems are available for Windows, Linux, Mac). Please be aware that the software only works with a PC! You cannot control a DVD-player, a camera, etc. by connecting it to the touch monitor with the USB-adapter.
After the sucessful driver installation you control the cursor of the PC with your finger or a pen. One touch is the left mouse button, two times fast is a double click and if you press and hold longer it is the klick of the right mouse button. Additional, you can optimize the software settings for your own personal usage. With the help of e.g. the Microsoft virtual keyboard (included in the Microsoft operating system) you can steer your PC completely without any additional device.
The 5 most asked questions
1) Touch Driver and PC Driver: Where can I find the drivers?
The download area can be found here: https://www.faytech.com/downloads/
or the bottom of the start page.
2) How do I change an operating system on our embedded devices?
Ask our support for the Linaro Image for our embedded devices. You will then receive the required image by mail with instructions.
Info: Image only available for embedded devices of the 10.1" and 21.5" series.
3) What do I have to do when the PC boots into Bios?
Remove the SSD from the SSD slot and reinsert it.
Possibly there was no correct contact.
4) What is our Sudo password for Ubuntu installations?
The Standard Sudo password is "user123".
5) What must be done in case of a deviation of the resistive touch?
Install the EETI EGalax Touch Tool and perform a calibration.
Our support will be happy to help you with problems.